This policy explains what information Luxmi Graphics (“we”, “us”) collects when you visit our website, message us on WhatsApp, place a print order or visit our shops, how we use it, and the choices you have. We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 of India.
Who we are
Luxmi Graphics is a printing press and graphic design business with branches in Sector 17 and Sector 8, Chandigarh. We are the data fiduciary (the party responsible) for the personal data described in this policy.
Luxmi Graphics
Booth No. 8, Ground Floor, Sector 17, Chandigarh 160017, India
Email: hello@luxmigraphic.com
Phone / WhatsApp: 089680 76079
Information we collect
| Category | What it includes | Where it comes from |
|---|---|---|
| Contact details | Name, WhatsApp/phone number, email address, business name | You, when you message us, fill the quote form or order at the counter |
| Order details | Products, sizes, quantities, design instructions, delivery or pickup branch, due dates, order status | You and our staff while handling your order |
| Files & content | Designs, photos, documents, logos and other files you send for printing, plus previews and print files we make from them | You, through WhatsApp, email or at the counter |
| WhatsApp messages | Messages you send to our WhatsApp business numbers and our replies, with time stamps and delivery status | WhatsApp Business Platform (Meta) |
| Billing details | Invoice details, GSTIN (if you give it for a GST invoice), billing address, amount paid and payment reference | You and our payment provider |
| Delivery details | Delivery address or a location you share, if you ask for delivery | You |
| Website data | Basic technical data your browser sends (IP address, browser type, pages visited) recorded by our hosting provider | Your browser |
We do not collect or store your card numbers, UPI PINs or bank passwords. Online payments are handled entirely by our payment provider (Razorpay).
We do not knowingly collect information from children under 18 without the consent of a parent or guardian.
How we use your information
- To reply to your enquiries and send quotes, previews and order updates on WhatsApp
- To prepare, design, print, finish and hand over or deliver your order
- To take payment, issue invoices and keep accounts as required by GST and tax law
- To send messages you have asked for, such as “your order is ready” notifications
- To handle complaints, reprints and refunds
- To keep our systems secure and prevent fraud or misuse
- To meet legal obligations and respond to lawful requests from authorities
We process your data on the basis of your consent (for example when you message us), to perform the order you have asked for, and where the law requires it. We do not sell your personal data, and we do not use your files for anything other than your order.
WhatsApp messaging
We use the WhatsApp Business Platform provided by Meta Platforms, Inc. to talk to customers. When you message one of our WhatsApp numbers:
- Your messages, phone number, WhatsApp profile name and any files you send are received by our order system so our team can handle your order.
- We send you service messages about your enquiry or order: quotes, previews, payment links, status updates and pickup reminders.
- We will only send promotional messages if you have opted in. You can stop them at any time by replying STOP, or by asking our staff.
- Meta processes WhatsApp messages under its own terms and privacy policy. See WhatsApp Business Policy and WhatsApp Privacy Policy.
Who we share it with
We only share your information with service providers who help us run the business, and only what they need:
- Meta Platforms (WhatsApp Business Platform): to send and receive WhatsApp messages
- Razorpay: to process online payments
- Cloud hosting and storage providers: to run our order system and store order files securely
- Delivery partners: your name, phone and address, only if you ask for delivery
- Accountants, tax authorities and law enforcement: when required by law
Our team only sees your details when needed to handle your order. We never sell or rent personal data to anyone.
How long we keep it
| Data | How long |
|---|---|
| Design and print files | Up to 12 months after the order, so you can reorder, then deleted. You can ask us to delete them sooner. |
| WhatsApp conversation records | Up to 12 months after your last message |
| Contact and order history | While you remain a customer, and up to 3 years after your last order |
| Invoices and payment records | 8 years, as required by Indian GST and tax law |
How we protect it
Our order system uses encrypted connections (HTTPS), password-protected staff accounts with role-based access, and secure cloud storage. Only staff working on your order can see your files. No system is completely secure. If a breach affects your data, we will notify you and the Data Protection Board of India as required by law.
Your rights
Under the Digital Personal Data Protection Act, 2023 you can:
- Ask what personal data we hold about you and how we use it
- Ask us to correct or update inaccurate data
- Ask us to delete your data. See our Data Deletion page.
- Withdraw consent for messages at any time
- Nominate another person to exercise these rights on your behalf
- Raise a complaint with our Grievance Officer, and then with the Data Protection Board of India
To use any of these rights, email hello@luxmigraphic.com or WhatsApp us at 089680 76079. We reply within 7 days and act on requests within 30 days.
Cookies
Our website does not use advertising or tracking cookies. Embedded Google Maps on our branches section may set cookies under Google's privacy policy.
Grievance Officer
For any privacy question or complaint, contact our Grievance Officer:
Luxmi Graphics
Booth No. 8, Ground Floor, Sector 17, Chandigarh 160017, India
Email: hello@luxmigraphic.com
Phone / WhatsApp: 089680 76079
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its effective date. If we make major changes, we will tell customers through WhatsApp or our website.